FAQs


Mosquito Repellents


Do Lifesystems comply with the European Biocidal Products Regulations?

Of course, Lifesystems has formulated and produced some of the best repellents available for over 20 years. We have worked with many experts and organizations along the way to ensure that our repellents meet the relevant and legal obligations set out within the Biocide Product Directive. Read more

What is the best repellent?

DEET is proven to be the best repellent against mosquitoes available. This comes in different strengths and the higher the percentage, the more effective it is and the longer it lasts. The most popular strength is 50% DEET but we recommend you get one with a bite inhibitor (PLUS +).

Is a natural repellent as good as DEET?

Lifesystems conduct many tests with the London School of Hygiene and Tropical Medicine. In these tests, it was found that our natural repellent can be as effective as DEET, depending on which type of mosquito you use. For some mosquito types, DEET is more effective. We recommend natural repellents for lower risk areas.

How much repellent would I need for a week?

This will obviously depend on how much protection you will need and the environmental conditions, but as a rule of thumb, 50ml will last about 6 or 7 days.

Can DEET harm me?

DEET can damage plastics, lacquers etc. The Health and Safety Executive has deemed it safe for use on the skin but it can be harmful in contact with eyes or mouth.

How long does the repellent last?

The repellent will last 2 years from when the bottle is first opened.

Can I take my repellent on board an aircraft?

You can take your repellent on an aircraft. We would recommend you place the repellent in a sealed bag/container in your luggage in the main hold.

What does the PLUS+ mean in your Expedition PLUS insect repellents?

The PLUS is a further protection layer that inhibits any mosquito from biting if it does get to land on you.

What are the benefits of Saltidin formulation insect repellent?

Our saltidin formula repellent does not contain DEET and is a family-friendly solution for biting and stinging insects. Our formula is 20% Saltidin based, derived from a soothing chemical compound, highly effective against a wide variety of biting and stinging insects lasting for up to 8 hours. It is also suitable for children over age 2, for use by pregnant women, and individuals with sensitive skin.

Can I use DEET and sunscreen together?

They can be applied to the same area of skin. Using DEET insect repellent with sunscreen decreases the effectiveness of the sunblock by about 30-40%. However, always apply the sun cream first and allow this to absorb thoroughly into the skin before applying the repellent. The effectiveness our repellents should not be affected by the sunscreen, and there is no need to apply more than the recommended amount of insect repellent. Just be prepared to re-apply sunscreen more often than if using sunscreen alone.


Mosquito Nets


Are your nets treated?

Yes, all the Lifesystems mosquito nets are treated with EX8 Permethrin. This is a pyrethroid treatment which coats the nets and is repulsive to insects adding maximum protection for you against mosquitoes.

Can I re-treat my net?

You can re-treat your net with Lifesystems EX8 Net Treatment. To do this you should pour the EX8 into a bowl at the right concentration and slowly pull your net through the solution, making sure that every part of the net is allowed to soak up the treatment. This will ensure maximum protection against mosquitoes.

How many holes per inch do your mosquito nets have?

We have three categories of nets; Travel Nets, Superlight Nets, and Expedition Nets. They have 156, 500, and 1001 holes per square inch respectively, meaning they range from coarse netting to very fine.

Are your head nets suitable for Scottish midges?

We would recommend the Midge/Mosquito HeadNet, made from out Expedition netting, for protection from Scottish midges. We would also recommend Lifesystems Midge & Mosquito Repellent.

I have lost the bag which my net came in, can I get a replacement?

If you contact Lifesystems Customer Service Team we may be able to find you a replacement bag. This is not a stocked item however so we cannot guarantee we will have any.


Mosquito Killers


Can I use the mosquito killer unit in the UK?

Yes, you can use the mosquito killer unit in the United Kingdom but it will require a suitable travel adapter such as the Lifesystems Universal Adapter.

Are the mosquito killer units safe for humans?

Yes, all our killers are tested to the latest Health and Safety (HSE) regulations and comply with all relevant requirements.

How long does the portable killer last?

In tests at the London School of Hygiene and Tropical Medicine, the batteries and one cartridge refill were highly effective for more than 7 days when used for 8 hours a day.


Water Purification


Why can I no longer buy iodine?

Iodine was not approved by the European Government as an appropriate water purifier so it was removed from sale on the 25th October 2009. Many other countries still use iodine and it is still considered safe to use if used correctly, however, we can no longer sell it.

Can children take chlorine?

Chlorine is often in tap water and is safe to drink for all members of the family. However, we would always recommend that you seek medical assistance to this question and consult your GP.

Is Chlorine Dioxide better than Chlorine?

The simple answer is yes. Chlorine Dioxide will treat against Cryptosporidium and Giardia in addition to pathogenic organisms killed by chlorine.

How long do the tablets last?

Chlorine Tablets - An unopened tablet will last up to 5 years from date of manufacture.
Chlorine Dioxide Tablets - An unopened tablet will last up to 3 years from date of manufacture.
Chlorine Dioxide Droplets - An unopened bottle will last up to 3 years from date of manufacture.

Why use neutralisers?

When using Chlorine Tablets, Neutralising Tablets can be used to remove the Chlorine taste. Chlorine Dioxide has much less taste than Chlorine.

How long does the Chlorine Dioxide liquid last when mixed?

The mixture will remain effective for 24 hours.


Outdoor Survival


How easy is it to light a fire with the Firestarter?

It does take a bit of practice, but in tests Lifesystems have taught people how to light an effective fire easily within 5 minutes from first picking up the device. A regular user would be able to start a fire within 30 secs.

Is the Thermal Blanket fireproof?

It is recommended that you avoid fire with any of your Lifesystems products, including your Thermal Blanket. In the event of the Thermal Blanket catching fire it will smoulder and burn rather than catch alight.

What is a Lumen?

Luminous flux (lumen) is the most important term for characterising the performance of a torch. It refers to the amount of light or light energy that is actually radiated from a light source. It can be easily used to compare torches, with higher values being representative of a brighter light. 

What are the advantages of using an LED torch as opposed to a traditional one?

LED technology offers excellent levels of brightness and an LED bulb will never need replacing, unlike an incandescent bulb. LEDs are extremely energy efficient, meaning the battery life of LED light sources can be up to 4x that of a conventional torch. 

Do Lifesystems torches have different settings?

Our range of torches and head torches feature multiple lighting modes. All models feature either a quick-flashing or SOS-flashing mode in addition to high and low output level modes, making them extremely versatile.


Sun Protection


Are Lifesystems Sun creams fully tested?

Yes, Lifesystems test the sun creams in Australia and Israel for UVA and UVB protection. We also test on real people in real situations to make sure the product feels right as well. However, to be triply sure, we recommend that you do a patch test before travelling.

What is the difference between the Active and Mountain Sun creams?

Our Active Sun Protection is ideal for travel and low-altitude outdoor use. Each Lifesystems Active sun cream is waterproof, so can be worn in the sea without wearing out quickly. Aside from concerns about being burnt, being stung by jellyfish is one of the most painful experiences when spending time in the sea. Each Active sun cream has an anti-jellyfish formula built in.

Mountain Sun Protection is ideal for use at high altitude. Sunburn can occur very quickly at high altitude where UVA protection is very important. Our Mountain sun screens contain 5-star UV filters that protect the skin from harmful UVA rays. They are also sweatproof so will last longer during high levels of activity.

How does the Anti-Jellyfish formula work?

Our Anti-Jellyfish Sun Cream contains a natural extract which binds to the jellyfish sting sensor on contact and blocks it; as a result, the signal that would usually trigger a sting response does not arise. Other active ingredients within the cream combine to mimic substances found within the Jellyfish's own body, and so on contact, the Jellyfish thinks it is touching itself and does not fire a sting. 


Warranty


What is the Lifesystems 3-Year Limited Warranty?

Lifesystems warrants to the original purchaser that its products are free from defects in materials and workmanship under normal use during the Limited Warranty Period of 3 (three) years. The Limited Warranty Period starts on the date of purchase. This warranty does not cover accidental damage, misuse, improper care, alteration, or damage caused by any form of natural disaster such as floods and earthquakes. Coverage terminates if the original purchaser sells or otherwise transfers the product. You may be required to provide proof of purchase as a condition of receiving warranty service. During the Limited Warranty Period, Lifesystems will, at its discretion, repair or replace any defective product (or any part thereof) and return the product to you. There is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state or from county to country. This warranty does not affect your statutory rights. Lifesytems in this statement is a trading name of Lifemarque Limited, 1/8 Bacchus House, Calleva Park, Aldermaston, Berkshire RG7 8EN, United Kingdom.

I think my product is faulty.

To make a warranty claim, please contact our Customer Services.